FAITHFUL RECOVERY LLC

PRIVACY POLICY

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

FAITHFUL RECOVERY LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept strictly confidential.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors strictly for support services (such as customer service providers), and such use excludes SMS opt-in data and consent records.

1. INTRODUCTION

This Privacy Policy describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website

Submit a form

Request services

Communicate with us via phone, SMS, or email

Engage in sales, marketing, or events

If you do not agree with our policies and practices, please do not use our Services.

If you have questions, contact us at:

Email: [email protected]
Phone: +1 330-390-5268

2. SUMMARY OF KEY POINTS

Do we process sensitive personal information?

No. We do not process sensitive personal information.

Do we receive information from third parties?

No. We do not receive personal information from third parties.

How do we process your information?

We process your information to:

Provide and improve our services

Communicate with you

Process transactions

Maintain records of consent

Prevent fraud

Comply with legal obligations

We only process information when we have a lawful basis to do so.

Do we share your personal information?

We do not sell, rent, or trade your personal information.
We only share information in limited circumstances, such as:

With service providers supporting our operations

If required by law or court order

In the event of a business transfer

3. INFORMATION WE COLLECT

We collect personal information you voluntarily provide to us.

Personal Information

May include:

Full name

Email address

Phone number

Physical address

Payment information (when applicable)

SMS and email opt-in records (including timestamps)

Non-Personal Information

IP address

Browser type

Device information

Website usage data

Cookies and tracking technologies

Communication Records

Appointment details

Service history

Inquiry records

Feedback

4. HOW WE USE YOUR INFORMATION

We use your information to:

Provide requested services

Process transactions

Respond to inquiries

Send appointment reminders

Send service-related updates

Maintain communication preferences

Improve website functionality

Prevent fraud and enhance security

Comply with legal obligations

We do not send promotional messages without your explicit consent.

5. SMS MESSAGING & COMPLIANCE

SMS Terms

By opting into SMS services, you agree to receive text messages related to:

Appointment reminders

Customer support

Service updates

Opt-In Consent

You must explicitly opt in

We maintain timestamped opt-in records

We comply with the Telephone Consumer Protection Act (TCPA)

Opt-Out Instructions

You may opt out at any time by replying:

STOP

You will receive a confirmation message and no further messages will be sent unless you re-opt in.

All opt-out requests are processed within 24 hours.

HELP Instructions

Reply HELP or contact:

Email: [email protected]
Phone: +1 330-390-5268

Message Frequency

Message frequency varies based on your interaction with us.

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and most regional carriers

6. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

Improve website performance

Analyze user behavior

Enhance user experience

You may disable cookies through your browser settings, though some features may not function properly.

7. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services

Fulfill transactions

Maintain consent records

Comply with legal obligations

Once no longer needed, data is securely deleted or anonymized.

8. HOW WE PROTECT YOUR INFORMATION

We implement reasonable technical and organizational safeguards to protect your data.

However, no system can guarantee 100% security. Transmission of data over the internet is at your own risk.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

Access your personal information

Correct inaccurate information

Request deletion

Withdraw consent

Opt out of marketing communications

Restrict certain processing

To exercise your rights, contact:

Email: [email protected]

Phone: +1 330-390-5268

We will respond in accordance with applicable law.

10. CALIFORNIA, COLORADO & VIRGINIA RESIDENT RIGHTS

Residents of California, Colorado, Connecticut, and Virginia may have additional rights under applicable state laws, including:

Right to access collected data

Right to delete data

Right to correct inaccuracies

Right to opt out of sale or sharing

Right to non-discrimination

We do not sell personal data.

Requests may be submitted to:

[email protected]

Identity verification may be required before processing requests.

11. DO-NOT-TRACK SIGNALS

Currently, there is no uniform standard for recognizing Do-Not-Track browser signals. Therefore, we do not respond to DNT signals at this time.

12. INTERNATIONAL USERS

If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

By using our Services, you consent to such transfer.

13. CONTACT US

If you have questions about this Privacy Policy or your personal information, contact:

FAITHFUL RECOVERY LLC
Email: [email protected]

Phone: +1 330-390-5268

CONSENT

By using our website and services, you consent to this Privacy Policy.